Payments and Membership Billing
What is ClearPay and how does it work?
Clearpay is an exclusive perk for VIP members. Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly...
What is PSD2 (Payment Authentication)?
PSD2 is an initiative adopted by the European Union which introduces specific requirements for authenticating online payments to better protect your f...
How do I update my payment information?
If you want to update your payment method, simply use a new payment method when placing your next order and it will be automatically saved in your acc...
When and how will I be charged for my VIP Membership fee?
As you know, if you don’t shop or ‘Skip the Month’ before the 5th of each month, you’ll be charged £44.95 for a VIP Member Credit. This amount will be...
Why have I been charged on the 6th of the month?
If you’ve received a charge of £44.95 in your account, this means we’ve billed you for a VIP Member Credit that is now available in your account for y...
What payment methods do you accept?
We currently accept all major credit cards (including Visa and Mastercard) and PayPal. We do not accept money orders or personal checks. Our VIP Membe...